Terms of service

Last Updated: September 4, 2026

Welcome to Gemsy Shop! ❤️

Our goal is to make your online shopping experience simple, transparent and reliable. We carefully source our products and work to provide accurate product information, secure payment options and helpful customer support.

By using our website or placing an order, you agree to the following Terms.

1. Products

We sell products sourced directly by Gemsy Shop as well as products fulfilled through trusted suppliers and third-party partners, including dropshipping arrangements.

We make reasonable efforts to ensure that product images, descriptions and specifications are accurate. However, minor differences in colour, packaging or appearance may occur.

2. Orders

After you place an order, we will process it using the information provided by you.

We may contact you to confirm your order or delivery details.

In exceptional situations such as product unavailability, pricing errors, suspected fraudulent activity or circumstances beyond our control, we may cancel an order. If payment has already been received for a cancelled order, the applicable refund will be provided according to our Refund/Return Policy.

3. Pricing & Payments

Prices shown on our website are subject to change.

The price applicable at the time of placing your order will generally apply, subject to obvious errors.

We may offer payment methods such as UPI, cards, online payments and Cash on Delivery, where available.

4. Shipping & Delivery

We work with courier and logistics partners to deliver your order safely.

Delivery times shown on the website are estimates and may sometimes be affected by courier delays, weather, holidays, incorrect address details or other circumstances beyond our reasonable control.

Please provide a correct and complete delivery address and reachable phone number.

5. Returns & Refunds

We want you to have a good shopping experience.

Returns, replacements and refunds are handled according to our Refund/Return Policy.

If you receive a damaged, defective or incorrect product, please contact us as soon as possible with your order details and, where requested, photographs or videos so that we can assist you.

6. Customer Responsibility

Customers are responsible for providing correct contact and delivery information and for using products appropriately.

We request customers to provide genuine information and cooperate with reasonable verification required for orders, returns or refunds.

Fraudulent, false or abusive claims may be rejected.

7. Website & Content

All content on the Gemsy Shop website, including our logo, text, images, graphics and other materials, belongs to Gemsy Shop or is used with appropriate permission.

Please do not copy or commercially use our content without permission.

8. Privacy

We respect your privacy.

Information provided by you may be used to process orders, arrange delivery, provide customer support, process payments and improve our Services.

Please refer to our Privacy Policy for more information.

9. Customer Support

If you have any question or problem with your order, please contact us. We will make reasonable efforts to help resolve genuine customer concerns fairly and promptly.

10. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page.

11. Applicable Law

These Terms are governed by the applicable laws of India. Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded.

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Gemsy Shop

📧 Email: prakashmygemsy@gmail.com
📱 Call / WhatsApp: 8197949790
📍 Location: Koteshwara, Udupi, Karnataka – 576222, India

Thank you for shopping with Gemsy Shop. We truly value your trust and support. ❤️