Refund policy
Return & Refund Policy
At GEMSY SHOP, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.
Return Eligibility
We accept returns only under the following conditions:
- Damaged product received
- Defective product received
- Wrong product delivered
Customers must raise a return request within 7 days of receiving the order.
How to Request a Return
To request a return, please contact us with:
- Order Number
- Product Photos
- Reason for Return
Contact Details
📱 WhatsApp: +91 8197949790
📧 Email: prakashmygemsy@gmail.com
Important – Unboxing Video Required
To claim any damage, missing item, wrong product, defective product, replacement, or refund, customers must provide a clear and continuous unboxing video.
The video must follow these conditions:
- The video must start before opening the parcel.
- The shipping label/AWB label on the package must be clearly visible in the video.
- The entire package opening process must be recorded in a single continuous video.
- The product and all contents inside the package must be clearly shown.
- The video must not be edited, cut, paused, merged, or altered in any way.
- Any issue, damage, missing item, or wrong product must be clearly visible in the video.
- Claims submitted without a valid unboxing video may not be eligible for return, replacement, or refund.
Damaged, Defective, or Wrong Product
If you receive a damaged, defective, missing, or incorrect product, please contact us within 24 hours of delivery with:
- Order Number
- Product Photos
- Unboxing Video
After verification, we will provide a replacement or refund if applicable.
Non-Returnable Products
The following items are not eligible for return:
- Used products
- Products damaged due to customer misuse
- Sale or discounted products
- Gift cards
- Customized or personalized products
Refund Policy
After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method within 7–10 business days.
The actual refund credit time may vary depending on your bank or payment provider.
Cancellation Policy
Orders can be cancelled before dispatch.
Once an order has been shipped, cancellation requests may not be accepted.
Contact Us
For any return, replacement, refund, or cancellation requests:
📱 WhatsApp: +91 8197949790
📧 Email: prakashmygemsy@gmail.com
Business Name: GEMSY SHOP