Shipping policy

Shipping Policy

Last Updated: September 4, 2026

Thank you for shopping with Gemsy Shop! ❤️

We work with trusted shipping and logistics partners to deliver your orders safely and as quickly as possible.

Order Processing

Orders are generally processed within 1–2 business days after order confirmation.

Orders may not be processed or dispatched on Sundays and public holidays.

In some situations, processing may take longer due to product availability, supplier processing, high order volumes or circumstances beyond our reasonable control.

Estimated Delivery Time

Our estimated delivery time is generally:

5–7 business days

Delivery times are estimates and may vary depending on the delivery location, courier service, weather, public holidays, festivals, transportation conditions and other unforeseen circumstances.

We will make reasonable efforts to ensure your order reaches you within the estimated time.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Where free shipping is offered, the applicable terms will be displayed on the website or at checkout.

Order Tracking

Once your order has been shipped, available tracking information may be shared through SMS, WhatsApp or email.

Tracking updates depend on the courier or logistics provider and may sometimes take time to appear.

Delayed Deliveries

We aim to deliver orders on time, but occasional delays may occur due to courier operations, weather conditions, festivals, public holidays, transportation disruptions, high delivery volumes or other circumstances beyond our reasonable control.

If your order is delayed, please contact us and we will make reasonable efforts to assist you.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and reachable contact number.

Gemsy Shop is not responsible for delivery failure or additional charges caused by incorrect, incomplete or inaccurate information provided by the customer.

If a parcel is returned to us due to an incorrect address, refusal to accept delivery or repeated delivery failure, re-shipping may be subject to additional charges where applicable.

Delivery Issues

If you receive a package that appears damaged or tampered with, please contact us as soon as possible.

For damaged, defective, incorrect or missing-item claims, customers may be asked to provide photographs, videos, order details or other reasonable information for verification.

Such claims will be handled according to our Return & Refund Policy and applicable law.

Customer Support

We value your order and want you to have a smooth shopping experience.

If you have any shipping-related questions or concerns, please contact us:

Gemsy Shop

📱 WhatsApp / Phone: +91 8197949790
📧 Email: prakashmygemsy@gmail.com
📍 Location: Koteshwara, Udupi, Karnataka – 576222, India

Thank you for choosing Gemsy Shop. We appreciate your trust and support. ❤️